Breakout Sessions


Thursday, 10:00 a.m.
Best Customer Service Practices with Veterans Panel
Linda Alexander, Program Specialist, Texas Veterans Association; Tom Kelt, VA Liaison, Western Technical College/Fort Bliss; and Ricardo Acosta, First Response Medical Training
Panelists will provide a holistic approach to best customer service practices with active, retired and disabled veterans (and their families) from three different perspectives: veterans office, school official and a veteran. Discuss best practices in working with individuals struggling with PTSD, the importance of structure in the classroom, VA certifying officials and their role in a school VA center, and the successes of schools providing timely feedback and reporting to VA offices.

Thursday, 1:00 p.m.
Instructional Best Practices: Implementing the Right Solution
Natalie Murray-Garay, Custom Curriculum Consultant, Pearson Learning Solutions
Effective instructional methods are key to any successful education environment. Walk away with a resource that can be implemented on campus to meet a specific instructional need. Learn instructional best practices for varying class sizes, technology in the classroom, collecting instructional data, using rubrics effectively, effective instructional change management on campus, developing faculty champions, setting expectations, communication strategies, and benefits to student learning.

Thursday, 3:30 p.m.
Fours Keys to a Successful Classroom: Unlocking a Culture of Success

Mortimer Ennis, Associate Dean, General Studies, ITT Technical Institute, Richardson
Discuss four key principals involved in creating a successful classroom environment, and that can also unlock a culture of success within the academic department as a whole. Hear about the theoretical practices of two specific authors, Bell Hooks and Paulo Freire, and learn practical applications which can be implemented to achieve a culture of success.

Friday, 10:00 a.m.
Externship Best Practices: How to Improve Employment Outcomes

Ann Cross, The Sparrow Group and Pearson Learning Solutions
This engaging session will highlight tools and technology to help your institution standardize and implement externship best practices. You’ll hear stories of success, see data that supports employment outcomes and take away tools that you can bring back to your institution and use immediately. 


Thursday, 10:00 a.m.
Best Job Placement Practices Panel
Stacia Norman, ITT Technical Institute; Kimberly Ranft, Director of Career Services, Concorde Career Institute; Chris Benner, Campus Director of Career Services, Le Cordon Bleu College of Culinary Arts; Jeff Brown, Director of Student Services, The Ocean Corporation; Sandy Vann, Vice President of Career Services, Southern Careers Institute
From corporate to single program schools, discussion will center on best practices and techniques schools are doing now to increase graduate placement in a tough economic market. Panelists will present new strategies that their career services and student services teams are doing to place graduates in their field of study; track job leads, create new job leads, and educate students on technological advances in their job search. 

Thursday, 1:00 p.m.
Accreditation as a Blueprint for Institutional Success
Michale McComis, Executive Director, and Christopher Lambert, Associate Executive Director, ACCSC
This session challenges the way your institution thinks about, prepares for, and engages in the accreditation process and provides a forum for a national accreditor to share best practices of high performing institutions. Topics include: the evolving role of accreditation and how it is impacting institutional operations, how to measure institutional success in the accreditation process, designing and implementing a successful third party independent employment verification program, and sustaining effective career services with the help of advisory boards.

Thursday, 3:30 p.m.
The Five Career Secrets of the Wild Card
David McNair and Carl Youngberg, Concepts 3, Inc.
Help your students use their hidden strengths to land the job they deserve. In interviews, they need to pack more than four copies of their resumes. They must have strong job stories that convince and present what they have learned and achieved. Wild cards make us memorable in a job interview and when integrated into our personal brand, put us together with our listener. We will demonstrate three formats for sharing that make a great difference between simply interviewing and getting hired.

Friday, 10:00 a.m.
Increase Your Job Placement Rates Now with Emerging Technology
Chris Lipari, Mach Interview; and Filecha Lucas, Director of Career Services, Everest Institute

In this hands-on session, learn the student life-cycle and how to engage students in their job search through each step of their college experience, from pre-orientation through graduation. Discuss the future of career services and emerging technologies that foster an effective career services department.


Thursday, 10:00 a.m.
Bettering Your Best: Mitigating Risk and Achieving a Compliance Culture

Katherine Brodie and Steve Gombos, Attorneys, Ritzert & Leyton, PC
Attorneys specializing in private postsecondary educational institutional compliance with state, accrediting body and federal regulation will discuss best practices in the area of internal controls applicable to the operaton of schools and colleges. Discover how to establish and grow a systematized control environment and methods for monitoring the health of that environment. Learn the cost-effectiveness and other benefits of such a system in reducing the likelihood or severity of penalties that can arise from regulatory non-compliance.

Thursday, 1:00 p.m.
Could Your School be the Next Virginia Tech? How to Prepare, Implement and Sustain an Emergency Management Plan

Matthew Parish, Director of Operations for ISIS, Worldwide Security & Intelligence; and Gracie Olivas,  Customized Training Coordinator, Western Technical College
How do you prepare for what could possibly be the worst tragedy your institution could face? The same way you would prepare for any other disastrous event, you write your plan and practice, practice, practice. Get tips on how to prepare, practice and implement an Emergency Management Plan fit for your institutional needs in the event of any fire, severe weather, evacuation, bomb threat, chemical spill, civil disturbance, intruder or active shooter emergency.  Learn how to work in and teach your Emergency Management Plan to your employees and students, and reduce liability risk for your school.

Thursday, 3:30 p.m.
Get Up to Speed: Hot Button Legislative and Regulatory Issues Affecting Private Sector Schools
Yolanda Gallegos, Gallegos Legal Group
Hear about current critical issues affecting private sector colleges and universities including an overview of the ongoing gainful employment negotiated rulemaking; recent Supreme Court decisions affecting postsecondary institutions; highlights of President Obama’s college cost controlling proposals; and bills pending in Congress that would bar Title IV from being used for student recruitment and marketing and would include veteran education benefits in the numerator of the 90/10 calculation.

Friday, 10:00 a.m.
Thinking Differently as a Best Practice

Lisa Bargsley, Sage Speaking LLC
How does your organization come up with that one special idea that shines above all the others? Is your organization a thought leader? Do you have a best practice for thinking? In this interactive workshop, experience Parallel Thinking developed by Dr. Edward de Bono. Work individually and in small groups to recognize thinking patterns and experience this innovative framework. Establishing Parallel Thinking as a best practice in your organization will control costs through shorter meetings, better communication, innovative ideas and commitment to final decisions.


Thursday, 10:00 a.m.
Student Success: From Admissions to Financial Aid

Tara Piantanida-Kelly, USA Funds
Student success has many different meanings to schools, but most can agree that it includes getting qualified students, keeping them, seeing them graduate and helping them manage their finances along the way. Discover how prospective and current students evaluate a school’s record for student success efforts. Explore how aid administrators and other school personnel are preparing students for success by communicating the right messages at the right times.  

Thursday, 1:00 p.m.
Accelerating Campus Success with Finance and Admission Teams

Steven Lee, Director of Recruitment, and Chris McCool, Director of Finance, ITT Technical Institute
Learn how to bridge two commonly adversarial departments in order to create a unified enrollment team through specific examples on team-building events, reward-based activities and games (within Department of Education compliance regulations of course!), and effective communication strategies. Break into small groups, and brainstorm ideas and strategies for other departments within campus locations. Discover the positive production effects of reward-based accomplishments.

Thursday, 3:30 p.m.
Accelerating Your Admissions Success through Financial Aid

David Canaski, President, FA Experts; and Terry Kelley, Financial Aid Officer, The Ocean Corporation
Is your student recruiting (admissions) and financing (financial aid) process burdened with forms, paperwork and other “hoops” for your prospective students to jump through?  Do your admissions staff feel that regulations, disclosures, the fear of “misrepresentation”, and the entire financial aid process are damaging their ability to “connect” with students and crippling your school’s recruiting efforts?  Explore a new paradigm – a customer-centric process for admissions and financial aid; including best practices for reducing paperwork, creating efficiency, and improving the “customer experience” – while continuing to meet all of the regulatory and practical requirements.

Friday, 10:00 a.m.
How to Create a Fun and Energetic Campus!

Dan Irvin, Campus Director, and Chad Bloemker, Director of Admissions, National American University
Are you having fun in your job? Do you look forward to coming to work each day? If you do not enjoy coming to work each day, what do your employees think? Join us as we discuss different ideas for creating a fun and energetic culture. We will discuss topics that include: breaking up your week to have fun, working together to involve other departments, customer service/lead management is more than the cliché, attitude is 90% of outcomes, and creating a culture that cannot be shaken. Don’t miss this energy filled, exciting, passionate, and FUN experience that will increase your outcomes and effectiveness with your staff and students